Loan Servicer

A loan servicer is a company or organisation responsible for managing the day-to-day tasks associated with a loan. In the context of study abroad loans, the loan servicer acts as an intermediary between the borrower and the lender, handling tasks such as billing, processing payments, and managing communication related to the loan.

Key Aspects of Loan Servicer

Payment Processing

Loan servicers handle the processing of loan payments. They provide borrowers with information on how and when to make payments, and they manage the logistics of receiving and allocating those payments.

Customer Service by Loan Servicer

They serve as the primary point of contact for borrowers. They provide customer support, address inquiries, and offer assistance with various aspects of the loan, including repayment plans, deferment, forbearance, and other related matters.


Loan servicers communicate important information to borrowers, including changes in loan terms, upcoming payments, and updates on account status. They may also provide resources to help borrowers navigate their repayment options.

Loan Servicer Decoded

Changing Loan Servicers

Borrowers may experience a change in loan servicers over the life of their study abroad loan. This can happen due to the sale of loans to a different entity or a transfer of servicing rights between organisations.

Repayment Assistance

Loan servicers can assist borrowers in understanding and selecting appropriate repayment plans. They may provide information on income-driven repayment options, deferment, forbearance, or loan consolidation.

Account Management

Borrowers can access their loan information, statements, and account details through the loan servicer’s online portal. This platform allows borrowers to monitor their loan status, view payment history, and make informed decisions about their study abroad loan.

Troubleshooting Issues

If borrowers encounter difficulties or have concerns related to their loan, the servicer is the entity they should contact. Servicers can provide guidance on resolving issues, clarifying terms, or exploring alternative repayment options.

The Bottom Line is..

Understanding the role of the these servicers is essential for borrowers managing study abroad loans. Clear communication and proactive engagement with the loan servicer can help ensure a smooth repayment process. Borrowers should keep contact information for their loan servicer readily available and take advantage of the resources and support offered to navigate the various aspects of their study abroad loan.

A to Z Glossary Terms

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